Resolving unexpected problems—Croatian-style

“It was your choice to forget.”  The policeman looked at me with the confident, self-assured expression of one holding the position of power.

“But ‘to forget’ implies that there was no choice involved,” I argued back, surprised at my own aggressiveness, and not sure precisely why I was taking a philosophical tact in the present situation.

My initial panic (at being told I was being fined almost $400 for having lapsed registration)  had given way to a sodden resignation that matched the gloomy wet day as I watched the policeman strip my license plates and inform me sternly that I was “no longer allowed to drive.”

The thing is, I was actually legal; but my car registration process was more complicated as a foreigner since  my registration and residence permit expired within three months of each other. In other words, although according to the records in the computer I was valid for a year, I was unable to get the year-long stamp on my car paperwork when I renewed my car registration.  I had to wait until after I renewed my residence visa. This was the final step in the seemingly endless yearly process of registering my car and registering myself for my visa.

The policeman didn’t believe me; at least, he didn’t at first, but after he went back to his car and came back magnanimously informing me that he was reducing my fine by half, I had a feeling that the computer revealed that I was telling the truth—now he wanted to both save face and also show me a little bit of grace.

But I have learned quite a lot in my three years of living in Croatia  of how to navigate the system—everything is done through connections and relationships. Usually it is done after the fact, when my Croatian friends ask, “Why did you do it that way?  It would have been so much easier if you had done it this way!” And then I realize that in fact I have done things very much like an American—which in fact does not work as well in this culture.

But this time, when I entered the police station and saw the masses of people and the sign posted on the number dispenser saying, “we have no higher numbers than this,” I didn’t really feel bad  about walking around the milling crowd (some who were lucky enough to be holding a number and others just hoping for an opening) looking for my friend who happens to work in the car registration sector. When I spotted him sitting behind the counter—and went up to him to say wide-eyed and dramatically, “Tony, I’m in trouble!”—he responded right away to begin working through the complications of Croatian bureaucracy with his boss (his 15 years living in Australia necessitating his  non-stop flow of dry observations “If anyone knows how to complicate a situation, Melody, it is you.”)

After two hours, I finally obtained the necessary stamp and Tony wished me good luck in pleading for clemency for the fine when I went upstairs to request my plates back.

“Any suggestions of my approach?”  I asked him.  “It could go either way,” he said.

Because the situation was not black and white—yes, I did forget to get that stamp back in June to prove I was registered—and because I suppose there is not a specific law to speak to this situation, I knew that my fate would depend on the disposition of the individual police officer who would  review my situation when I asked for my plates back.  And in this, I had a lot of hope.

Ironically, I ran into the same policeman who had pulled me over while I was climbing up the stairs. All of a sudden, he became my advocate when I mumbled self-consciously that I hadn’t yet paid the fine.  He marched me up to the window and explained the situation.  With a humorous glint in his eye, he wished me luck as he went back down to his shift.

After 30 minutes of the policeman staring at my paperwork, looking at the computer, disappearing behind the shelves, he had me sign a few papers and gave me my plates.

“I don’t have to pay?” I said hesitantly, fearing to mention it, but fearing more what might happen later if I didn’t bring it up.

He looked at me, grabbed my paper and marched down the hall where he disappeared into one room.  I could hear the hum of voices arguing for awhile before he came out and went further down the hall to another room.  After 10 more minutes, he emerged with another man.

They came up to me and the new man, his face open with kindness and warmth, handed me back my paperwork.  “You don’t have to pay,” he said in slow English. “Everything is fine.”

After four hours, 3 taxi rides, much waiting, the problem was finally solved.  Although this event dramatically altered my plans for the next 10 days ( I had been planning on driving out of the country), what better place for it to happen than in the city where I live and have connections?  Learning and thriving in another culture involves implementing the way that culture would address problems and mishaps, rather than stubbornly trying to do it the way you think it should be done according to your own culture.

 

 

 

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5 responses to “Resolving unexpected problems—Croatian-style

  1. This story reminds me of so many similar issues we had in Russia. Until you can realize, “you’re not in Kansas anymore,” you can’t cope with the whole system with calm resignation. When I first moved there, I couldn’t stand wasting so much time. After being there several years, I had joyful experiences that something didn’t take even longer.

  2. Sorry Melody but I had a good laugh about people disappearing in rooms, halls, etc. So similar to some places in Africa. That’s right, follow the flow of the host country and their culture in spite of frustrations. Soon or later, some days will be better than others. Glad the day ended with a smile on your face!

  3. Glad it worked out for you. And people complain about the DMV, etc. here! LOL, little do they know how blessed we are!
    I want to thank you for the wonderful package you sent. That was so sweet! God bless you and we will continue to pray for you. Hope you can come to SVP next summer. Too hot and smoky this year anyway!

  4. Melody, thank you again for sharing with us. I just returned from India where I had the opportunity to story and share about stewardship. As we talked with the women there, we realized that one of the most valuable things that they have to steward are their relationships. (It skewed the lesson that had been handed to me just a bit.) Thank you for another example of this.

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